Returns & Refunds Policy — Crown & Antler Co.
We want every dog to enjoy a safe, natural and premium chewing experience. If your order arrives damaged, faulty or not up to our quality standards, we will make it right.
Faulty or Damaged Items
If your item arrives damaged or defective, please email us within 14 days of delivery at info@crownantler.co.uk with:
- Your order number
- A photo of the issue
- A brief description
We will offer a replacement or full refund.
Quality Concerns
Antlers are natural products — each piece is unique in shape, colour and texture. However, if you believe your antler does not meet our quality expectations, contact us and we will assess the issue.
Change of Mind Returns
For hygiene and safety reasons, we cannot accept returns of used or opened dog chews.
If the product is unused and in its original condition, you may return it within 14 days at your own cost.
Refunds
Refunds are issued to your original payment method within 3–5 working days after we receive and inspect the returned item.
Exchanges
If you ordered the wrong size, we can arrange an exchange for an unused item.