Shipping Policy — Crown & Antler Co.
At Crown & Antler Co., we aim to deliver your natural, premium antler dog chews quickly, safely and reliably. All orders are shipped from the United Kingdom using trusted Royal Mail services.
Where We Ship
We currently ship to: 🇬🇧 United Kingdom (Mainland, Highlands, Islands, Northern Ireland)
European and international shipping will be added soon.
Shipping Services
We use Royal Mail Tracked 48 as our standard service.
- Royal Mail Tracked 48 — Estimated delivery 2–3 working days
- Includes full tracking and delivery updates
- Customers receive tracking information automatically once dispatched
Express upgrades (Tracked 24) may be added in future.
Processing Times
- Orders placed before 2pm are usually dispatched the same day
- Orders placed after 2pm are dispatched the next working day
- Weekend orders ship on Monday
During busy periods, dispatch may take an additional 24 hours.
Shipping Costs
Shipping is calculated at checkout based on weight and service. We aim to keep shipping costs fair, transparent and competitive.
Delivery Issues
If your parcel is delayed, lost or damaged in transit, please contact us at info@crownantler.co.uk and we will resolve the issue promptly.
Incorrect Addresses
Please ensure your delivery address is correct. We cannot replace orders shipped to incorrectly entered addresses.